General Category > General Discussion
Need help from someone in the US or Canada re: DS cases.
akrate69:
Sure, I'll help you out. I know nintendo will only let you order 50 cases. I don't know if you have to wait awhile to order more or if you can keep placing orders of 50.
Arseen:
--- Quote from: akrate69 on October 20, 2010, 04:32:37 PM ---Sure, I'll help you out. I know nintendo will only let you order 50 cases. I don't know if you have to wait awhile to order more or if you can keep placing orders of 50.
--- End quote ---
Thanks :D
Yeah, I've heard also of that 50 case limit, but I don't know either what is the wait period (or does it even exist).
But post here or PM me when you can help me.
akrate69:
Well, my order from Nintendo was cancelled. Here's the e-mail I received.
Hello,
While we appreciate your interest in Nintendo products, we regret to inform you that the order you placed online with Nintendo has been canceled as it is for an excessive amount of parts and does not appear to be for personal use.
Per Nintendo's terms and conditions of sale, all orders of a particular item are subject to quantity limitations of five (5) or less. For more information, please visit:
https://store.nintendo.com/webapp/wcs/stores/servlet/NOASTORE/Terms.html#
If you have further questions or comments regarding your order please call our Consumer Service Department at 1-800-255-3700. Representatives are available every day from 6 a.m. to 7 p.m. Pacific Time.
Sincerely,
Nintendo of America Inc.
(name removed by me)
Consumer Service Department
I called the 800 number, left a message, and I'm currently waiting for a call back. The "Order Limitations" on their site reads like this:
"Items offered on the Nintendo Online Store are for personal use only. All orders of a particular item are subject to quantity limitations of five (5) or less. We reserve the right to cancel orders that appear to be for commercial or retail use. These restrictions apply to orders placed by the same customer, those using the same credit card, or those using the same billing/shipping address. In the event your order is canceled, we will attempt to notify you using the e-mail provided with your order."
I only ordered a quantity of 5, so I don't know why it was cancelled. I did order 10 ds cases in the past, maybe it's a combined limit of 50 total across all orders.
Arseen:
Starts with F and sounds like duck.
akrate69:
thedrowningman
I just got a call back from Nintendo. He said orders of 50 are automatically flagged and a "yes" has to be selected for the order to go through. This is because they don't want to sell to retail. He asked me if the cases are for personal use and I said "yes" as I believe you do want these for yourself. He took my info again and the order is placed. :)
Arseen
I don't want to try and place another order. :( If I can get ahold of anymore I'll let you know because I know you want these for yourself.