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| MICROSOFT RANT!!!!! |
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| Vt102:
--- Quote from: wiggy on September 23, 2017, 02:10:18 PM ---Do you have a Microsoft store nearby? If so, I'd take it and your receipt in. There's a lot to be said for an in-person appearance in my experience. Retail stores are setup to (and depend upon) good customer service, unlike call centers, which are just setup to take the volume of complaints and churn out canned answers, even if those answers seem to just piss people off. At least nobody is around to see your miserable experience and be put off by it. They also aren't in the business of selling product, so there's no incentive to kiss your ass and make you happy. They aren't income generators. --- End quote --- So long as it is not a Cell Phone store! Every experience I have corporate store has been RUBBISH! Regardless if it is Call Center or Store, cell phone companies don't give a shit about their customers. |
| razielleonhart:
--- Quote from: wiggy on September 23, 2017, 02:10:18 PM ---Do you have a Microsoft store nearby? If so, I'd take it and your receipt in. There's a lot to be said for an in-person appearance in my experience. Retail stores are setup to (and depend upon) good customer service, unlike call centers, which are just setup to take the volume of complaints and churn out canned answers, even if those answers seem to just piss people off. At least nobody is around to see your miserable experience and be put off by it. They also aren't in the business of selling product, so there's no incentive to kiss your ass and make you happy. They aren't income generators. --- End quote --- i do have one nearby i just need to bug someone to take me |
| razielleonhart:
Well I made it to the Microsoft store and they swapped out my contoller free of charge |
| wiggy:
Excellent! |
| razielleonhart:
--- Quote from: wiggy on October 08, 2017, 04:45:01 PM ---Excellent! --- End quote --- they were shocked when i told them that 1-800 xbox would not help me because i dont own a xbox one |
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