Call em. Their email support is a joke. They can usually sort things out pretty quickly on the phone, might just need to talk to 2 or 3 people before it happens.
I did, the person said to buy something on eBay, and it should imminently fix it, It did not. I got a $1 cable and the payment is stuck being processed. The $ icon on eBay is a hour glass.
I just got a friend to gift me 10 cents. It's better. I ordered a MP10/Amiibo bundle, the GCU knocked off the $10, basically giving me the Mario for free. I wonder how BestBuy is making money off of the GRC.
@SegaNomadman Thanks, they should be ok next the the Robot Masters and Rush from what you said.

Here is a quick plan of the paint job I want to give my spare Protoman. Dex has 2 hands, I just did not see a picture with 2 hands that was easy to modify.