Seriously, I think hammering away at their Twitter and facebook pages will get better results than a letter. Only one untrained monkey will see the letter, but tens of thousands will see the complaint on social media. Just be subjective, firm and honest. If you get over emotional it will lose impact.
here is my letter its nice. its not much right now but i will tweet/add when i send more later one
11/24/2014
Dear Sony Person
Not sure if this is going to work but going to try it anyways. For some reason my PSN account was banned on PS4 for hacking/modding and I did not do anything of the sorts. I would not even begin to try as I just got my PS4 with a copy of Destiny and really loving playing it with my friends. I have a kudos level of OVER 9,000!!!!! If that means anything to you. I called the 1-800 number on 11/19/2014 and when I tried to find out about my account and when I asked to speak with a supervisor the call person transfer my call and that supervisor was very rude and when I asked about my account he said *its not yours anymore its lost* so I asked to talk to his supervisor and he said no it’s a waste of time. *Case Number 02972886* So I called back because I was mad. Not to the point where I was yelling or swearing *believe me I wanted to*. When I got ahold of someone the next supervisor was nicer and gave me this address to maybe get this over turned. Case Number 02973609. Please unban my account because I really need my account to play my game with friends its my only outlet as of right now.
Name: I added my name here
Address: i added my address here
PSN Name – Raziel_Leonhart
Email – razielleonhart@hotmail.co.uk
Going to add this call cases numbers here for the calls I placed
Call 1 – 02972886 – This guy was very rude
Call 2 – 02973609 – Guy was nice and helpful
