
I recently purchased Tales of Vesperia for Xbox 360 used from Gamestop and realized it wasn't my kind of game less than 7 days after purchase. At the time I bought the game, I also renewed my Power Up Rewards card to take advantage of better pricing and a buy 2, get 1 free deal.
The game that I wanted to exchange happened to be the game that I received for free with the buy 2, get 1 deal, and while I can understand not refunding the full $ value of the game because of the deal, the Gamestop employee denied that I could even exchange it claiming that "You can't return it because you didn't pay for it since you got a deal." I asked him if I could exchange it for another item of equal or greater value and pay the difference and he insisted that I could not exchange or return the game because I "got it for free."
Luckily, Alex was there and quickly took over the sale and handled it professionally. He gave me credit for the Gamestop value of the game and applied it towards this Wii U Pro controller. Thank you Alex.