Author Topic: Very odd print issue  (Read 431 times)

May 13, 2014, 04:21:34 PM
Reply #15

noemann

  • drunk? yes, but schtupid? nicht. Ich bin Butt Hanks!
  • *****
  • Information Offline
  • Hero Member
  • Posts: 676
  • Twist Your Metal
I don't know if you've been using Win 8.1 while it was working or if you've just switched to 8.1. I do know that some printer drivers need updated for Windows 8/8.1 from the company website not MS update. I've had to wait a few months for Epson to update their drivers. I couldn't see the scanner options until the update. Did you try updating the printer drivers? Have you installed any firewalls lately?

According to MS and Adobe, no known issues have been reported concerning CS5 compatibility with Win 8/8.1.

The image above looks scaled. Try clearing your Photoshop preferences file to force a preferences reset.
Try running CS5 with administrator privileges.

I don't use PS so i cannot troubleshoot further. Maybe you could post on Adobe forums.

May 13, 2014, 04:24:35 PM
Reply #16

Lashek

  • ****
  • Information Offline
  • Sr. Member
  • Posts: 334
    • Email
Yeah, I've gotten to a point that I've pretty much exhausted my resources.

I've been on Windows 8.1 for about a month now and it has been printing just fine all this time. My next step is a system restore, but nothing has changed at all with my OS since it was last working. :(
-- Lashek

Transgender and proud. 8)

Clicky links below!
My covers
My gaming collection

May 13, 2014, 04:31:41 PM
Reply #17

noemann

  • drunk? yes, but schtupid? nicht. Ich bin Butt Hanks!
  • *****
  • Information Offline
  • Hero Member
  • Posts: 676
  • Twist Your Metal
the problem here for troubleshooting, then, is that it worked a month ago. Something has changed.
I never download MS updates without researching and last month MS released an "application compatibility" update.
I looked into the update and several programs were to be "blocked" by the update.
I did not like the "to be blocked" list, so i avoided the download.
Perhaps something in this update has corrupted some aspect of CS5?

edit: i'm tired, thus i did not make myself clear: i know that you had typed that you did not install updates. I assume that you mean manually but i do not know if your system is set to receive automatic updates. I do not use automatic updates. I always research first, then manually install. I am just thinking that you may have automatic updates and one of the updates has changes something.

if you could look at your update history and report updates for the past month, then maybe we can see if there is a culprit in the list.
By the way, have you downloaded Windows 8.1 Update 1? you have until June to do so.

I figure that either an MS update has caused a problem, a driver needs updated, other Adobe products have updated something which is now causing a problem, or Win registry values are corrupt. You would remember tinkering with settings. If all else fails, then, I would try a system restoration point around March/April.

« Last Edit: May 13, 2014, 04:54:28 PM by noemann »

May 13, 2014, 07:53:31 PM
Reply #18

Lashek

  • ****
  • Information Offline
  • Sr. Member
  • Posts: 334
    • Email
Only windows defender updates have been installed, no windows OS updates since 5/6/2014 and it was working fine after that.

Unless Adobe auto-updates without user approval, I've not updated anything.

I'll check to see what other Adobe products are installed and just blast them all out I guess. I have no system restore points to go back too as this is pretty much a fresh OS install only a month or so old.
-- Lashek

Transgender and proud. 8)

Clicky links below!
My covers
My gaming collection

May 13, 2014, 09:01:34 PM
Reply #19

Lashek

  • ****
  • Information Offline
  • Sr. Member
  • Posts: 334
    • Email
So I booted up a VM with a fresh copy of Windows and installed Photoshop as well as my printer. Same issue there as well.

This kinda rules out the OS and Photoshop itself and either points to the settings between Photoshop and the Printer or some sorta functionality has changed.

Looking at the printer, it looks like the firmware was updated, but I don't see how that would cause an issue only with Photoshop. Even so, the issue shouldn't be evident from within a VM that is completely fresh, I'd imagine.

[edit]
Looks like Gimp is affected as well (just installed gimp and tested). Paint is not affected.
« Last Edit: May 13, 2014, 10:06:40 PM by Lashek »
-- Lashek

Transgender and proud. 8)

Clicky links below!
My covers
My gaming collection

May 13, 2014, 11:58:30 PM
Reply #20

Lashek

  • ****
  • Information Offline
  • Sr. Member
  • Posts: 334
    • Email
While I haven't solved the issue for Gimp, I think I found the fix for Photoshop CS6 (so far).

I believe there were some issues with the ICC profiles (could be wrong, but I really don't know for sure) and when I deleted the printer driver and package, it left the original ICC profiles but did not reinstall them when I performed a network printer add.

I reinstalled the MP and XPS drivers, and did a test print. Instead of blurriness, it seems with every pass, just the black prints off by 1-2 pixels in each direction that the print head moves.

Switching it over to "Photoshop Manages Colors" and choosing the "Canon MG5500 series MP2" profile (since it was the MP driver), it appears to print fine now. Any other profile and it doesn't work right.

Very odd as I was able to just click print previously and it would work fine with Printer managing colors.
-- Lashek

Transgender and proud. 8)

Clicky links below!
My covers
My gaming collection

May 14, 2014, 06:39:53 AM
Reply #21

noemann

  • drunk? yes, but schtupid? nicht. Ich bin Butt Hanks!
  • *****
  • Information Offline
  • Hero Member
  • Posts: 676
  • Twist Your Metal
well i'm glad that you have made progress. Odd that you suddenly had this problem. I don't use PhotoShop so it was irritating me trying to help you because i have no idea why it would change. I've had a few odd problems with Win 8/8.1 myself. Overall compatibility is good but there are some problems.

anyway, happy to hear that you are able to print again. Hopefully you get it back to the way it was before.