General Category > General Discussion
Very odd print issue
noemann:
I don't know if you've been using Win 8.1 while it was working or if you've just switched to 8.1. I do know that some printer drivers need updated for Windows 8/8.1 from the company website not MS update. I've had to wait a few months for Epson to update their drivers. I couldn't see the scanner options until the update. Did you try updating the printer drivers? Have you installed any firewalls lately?
According to MS and Adobe, no known issues have been reported concerning CS5 compatibility with Win 8/8.1.
The image above looks scaled. Try clearing your Photoshop preferences file to force a preferences reset.
Try running CS5 with administrator privileges.
I don't use PS so i cannot troubleshoot further. Maybe you could post on Adobe forums.
Lashek:
Yeah, I've gotten to a point that I've pretty much exhausted my resources.
I've been on Windows 8.1 for about a month now and it has been printing just fine all this time. My next step is a system restore, but nothing has changed at all with my OS since it was last working. :(
noemann:
the problem here for troubleshooting, then, is that it worked a month ago. Something has changed.
I never download MS updates without researching and last month MS released an "application compatibility" update.
I looked into the update and several programs were to be "blocked" by the update.
I did not like the "to be blocked" list, so i avoided the download.
Perhaps something in this update has corrupted some aspect of CS5?
edit: i'm tired, thus i did not make myself clear: i know that you had typed that you did not install updates. I assume that you mean manually but i do not know if your system is set to receive automatic updates. I do not use automatic updates. I always research first, then manually install. I am just thinking that you may have automatic updates and one of the updates has changes something.
if you could look at your update history and report updates for the past month, then maybe we can see if there is a culprit in the list.
By the way, have you downloaded Windows 8.1 Update 1? you have until June to do so.
I figure that either an MS update has caused a problem, a driver needs updated, other Adobe products have updated something which is now causing a problem, or Win registry values are corrupt. You would remember tinkering with settings. If all else fails, then, I would try a system restoration point around March/April.
Lashek:
Only windows defender updates have been installed, no windows OS updates since 5/6/2014 and it was working fine after that.
Unless Adobe auto-updates without user approval, I've not updated anything.
I'll check to see what other Adobe products are installed and just blast them all out I guess. I have no system restore points to go back too as this is pretty much a fresh OS install only a month or so old.
Lashek:
So I booted up a VM with a fresh copy of Windows and installed Photoshop as well as my printer. Same issue there as well.
This kinda rules out the OS and Photoshop itself and either points to the settings between Photoshop and the Printer or some sorta functionality has changed.
Looking at the printer, it looks like the firmware was updated, but I don't see how that would cause an issue only with Photoshop. Even so, the issue shouldn't be evident from within a VM that is completely fresh, I'd imagine.
[edit]
Looks like Gimp is affected as well (just installed gimp and tested). Paint is not affected.