I've had few cases as buyer where when I have tried to contact seller Ebay has forced to open case before I can send the message.
I mean I select contact seller and choose the reason for contacting, last time it was broken item, and Ebay dsirected me to open case before my message was forwarded.
being relatively new to ebay, I went through the contact seller process regarding no communication. Remember when I bought Paws of Fury cart? the guy never marked it shipped and did not write to me. I waited one week and two days. I decided to contact seller and instead, I opened a case. I thought, "what?" I just wanted to contact the guy first. I decided this time to just use the old auction page to "ask a question" LOL. incidentally, he sent the item but never marked it as being shipped. I suppose he could be busy and just forgot to do so.
I'd hate to damage someone's credibility over a simple error. I am learning as I go. all is well. I wrote to the guy and he responded.
I got a free scan out of it

i'm watching NHL playoffs now. I'll scan box/manual tomorrow.