Edit- first sentence got cut off
I was excited to order one until I found out that they would not offer shipping to Canada.
I realize we aren't a huge market like the USA, however, there's still money to be made by selling to us and I find it puzzling in this day and age that a new retail product would be offered to USA but not Canada
I would have gladly paid a $10 shipping premium to cover any extra costs.
I decided that I wasn't going to jump through hoops to order from such a short sighted company and I'm glad I didn't because I would have been pissed if my order got cancelled.
I still don't get why they aren't making more. The things are going on ebay for huge bucks and Namco Bandai is missing out on profit big time.
Their marketing department should be ashamed of themselves for underestimating demand.
They should simply produce more and sell them out again. At the very least honor the orders they cancelled. They should also limit it to one per household to put a stop to ebay flipping.
I also don't get how Namco just simply says "it was a glitch in our ordering system". Sorry but that's not an excuse. I'd be ending my relationship with Digital River or whatever they are called and either set up my own order fulfillment dept. or outsource it to a competent organization. The only time you outsource is if someone else can do something better than you. Looks like they dropped the ball by using Digital River.
It still boggles my mind how video game companies overall are so far behind other industries in terms of decision making, customer service, and quality of operations.
...End Rant
