General Category > General Discussion
eBay Situations - Need Advice
jal4u2c70:
Yes i do alot of ebay selling myself. The first guy is a non payer. Turn him in, plain and simple. The second sounds like a switcheroo. He already had bad copies of the games and is trying to send you back his crap in place of the ones you sent him. Unfortunately as stated above, ebay doesn't help sellers much at all. So if you don't have pics of the condition of the discs before you sent them then he will win regardless. That's just how PayPal and Ebay work now. If he is unwilling to send pics of the "gunky" discs then you have him over a barrel. I had someone attempt the same thing and when they couldn't produce pics of the damage, Ebay left the transaction alone. However, PayPal did give him a refund out of their own pocket to keep a "happy" customer.
TyrannicalFascist:
Well after opening the non-paying bidder case, the guy from Case 1 messaged me and said he couldn't send me a screenshot of the part of PayPal that showed that he sent it. He said "instead of wasting anymore of your time or mine, please cancel the transaction". Once accepts the cancellation request, case closed! Thanks for advice on that. Still waiting on a development in Case 2...
madrocsz:
Case 2
I wouldn't do anything unless he opens a case. If he doesn't it all gets pushed under a rug. If he does, you have a chance to dispute such and make sure to point out that you contacted him and asked for proof of such damage as well as the fact that it has been quite a number of days with no return communication. You also offered that upon receiving proof of poor discs that you would offer a refund, to which he ignored. Ebay may or may not side in your favor but at least your presenting the better case rather that "omg im gonna scam this dude and act so pissed and try and get free stuff"
It's happened to me times before. Once I bought a game that was JUST moved to used on ebay and literally plastic was taken off but still had seal on side (360 game), I listed it on ebay as used, not wanting to take the chance. Guy claimed the disc had rings from playing it. Was a long dispute but ebay eventually took care of him due to multiple similar complaints from that user.
wiggy:
It is indeed possible to "win" with PayPal/eBay as a seller.
Had a guy refuse to file an insurance claim when a package arrived crushed (clearly not my fault). PayPal received his claim citing that it "arrived not as described", to which I replied "duh". They eventually refunded him, and I gave PP a call. The rep told me "we can't make someone file an insurance claim", and this was only after about 30 minutes of blah blah this is our policy blah blah. I said "yes, you can. Tell them they get a refund when they provide proof that the claim was filed. I purchase insurance to protect myself and if this is PP's solution to the problem, then what can I do to protect myself in the future?" After a long pause, she flat out said "I don't know".
Money was back in my account the next day.
Still, it sucks being a seller on eBay :(