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eBay Situations - Need Advice
TyrannicalFascist:
I'm not really new to selling on eBay - my dad has sold things for years and I've learned from him how to handle things. I did just start really listing things at the start of this year. I have 222 feedback, all 100% positive. I usually ship next day or same day if payment goes through. Maybe you guys can back me up on what to do in these cases that have popped up:
CASE 1 CLOSED
A guy won two action figures from me for .99 each with combined shipping on Nov. 25. He said he would have to wait until 4 days later to pay (I have a policy of payment in 3 days, or contact me). I was fine with it. I sold a ton of figures at that time and many people were buying many together to get my combined shipping, so this was a pretty small sale. 4 days later, no payment, no contact.
A week after that, two weeks, and still nothing. I contacted him saying if he did not pay within the next day I would resist the items. He responded, claiming that he paid me. The items showed "buyer marked as payment sent", but there was no PayPal transaction from him, and eBay also says that it hasn't been paid. He contacted me again demanding I send the figures and that he wouldn't pay again. I repeated that there was no money transaction and that if he had one, he should send me a screenshot of that part of his PayPal records.
It is now over a month since the auction ended and about a week since I asked for the screenshot and still nothing. He has 98% positive feedback, with many saying he's makes fast payment. I wanted to give him the benefit of the doubt, but at this point he seems to be stalling. This is such an insignificant purchase too. How should I end this ongoing issue?
CASE 2
I listed Halo 1, 2 & the collector's edition of 3 on eBay as like new (1 and 2 were the platinum versions and were literally opened, played once and then not used again) with notes that Halo 3 was more used and had some dings and scratches on the case. I took several high quality pictures of them in and out of their cases and tested them on my 360 and they all worked just fine. A guy won the lot for $50 on Nov. 12. They have only 28 feedback, though all positive. I sent it out the next day and it arrived according to the tracking info.
Suddenly, last night I get an angry all-caps message from this person saying that all the discs were scratched and had gunk on them and that none of the games worked, and that they were going to contact eBay and leave negative feedback. I replied, explaining that I sent it out exactly as described and they all worked before I sent them. I asked them to check again and if they still didn't work I may be willing to offer a refund. However, I find it very suspicious that I hear nothing for well over a month, and that somehow 4 different discs in 3 games that all worked for me suddenly don't work.
Any thoughts? I'm thinking I will ask to see some kind of proof that they don't work before offering any refund (I also would only refund the portion that didn't work, so I'd refund 1/3 if only Halo 3 didn't work). What kind of definitive proof can I ask for?
Forte:
CASE 1:
If you haven't already, open a nonpaying bidder case. I think for almost all item categories, PayPal is the only accepted payment method. If he can't provide a PayPal transaction, he didn't pay, and eBay will rule in your favor. He won't be able to leave negative feedback.
CASE 2:
He only has so long (60 days I think) to open a case against you. Get him to document that the game(s) are "gunky"; he very well might be trying to swap discs on you. In that case, I hope you had pictures of the items before you sold them. ebay hates sellers, so you have to be very careful selling nowadays. I wouldn't refund them without evidence they are in fact the games you sold. At worst, it goes through eBay and you have to refund him. usually they just give problem buyers hush money to get them to stop (they call it a "courtesy refund" and it won't impact you). You can also now against a buyer for violating eBay policy (in this case, abusing the "item not as described" policy), but I'm not sure how that works.
Arseen:
--- Quote from: TyrannicalFascist on December 27, 2012, 04:47:13 PM ---CASE 1
A guy won two action figures from me for .99 each with combined shipping on Nov. 25. He said he would have to wait until 4 days later to pay (I have a policy of payment in 3 days, or contact me). I was fine with it. I sold a ton of figures at that time and many people were buying many together to get my combined shipping, so this was a pretty small sale. 4 days later, no payment, no contact.
A week after that, two weeks, and still nothing. I contacted him saying if he did not pay within the next day I would resist the items. He responded, claiming that he paid me. The items showed "buyer marked as payment sent", but there was no PayPal transaction from him, and eBay also says that it hasn't been paid. He contacted me again demanding I send the figures and that he wouldn't pay again. I repeated that there was no money transaction and that if he had one, he should send me a screenshot of that part of his PayPal records.
It is now over a month since the auction ended and about a week since I asked for the screenshot and still nothing. He has 98% positive feedback, with many saying he's makes fast payment. I wanted to give him the benefit of the doubt, but at this point he seems to be stalling. This is such an insignificant purchase too. How should I end this ongoing issue?
--- End quote ---
Claim no pay, as he clearly is not going to pay.
--- Quote from: TyrannicalFascist on December 27, 2012, 04:47:13 PM ---CASE 2
I listed Halo 1, 2 & the collector's edition of 3 on eBay as like new (1 and 2 were the platinum versions and were literally opened, played once and then not used again) with notes that Halo 3 was more used and had some dings and scratches on the case. I took several high quality pictures of them in and out of their cases and tested them on my 360 and they all worked just fine. A guy won the lot for $50 on Nov. 12. They have only 28 feedback, though all positive. I sent it out the next day and it arrived according to the tracking info.
Suddenly, last night I get an angry all-caps message from this person saying that all the discs were scratched and had gunk on them and that none of the games worked, and that they were going to contact eBay and leave negative feedback. I replied, explaining that I sent it out exactly as described and they all worked before I sent them. I asked them to check again and if they still didn't work I may be willing to offer a refund. However, I find it very suspicious that I hear nothing for well over a month, and that somehow 4 different discs in 3 games that all worked for me suddenly don't work.
Any thoughts? I'm thinking I will ask to see some kind of proof that they don't work before offering any refund (I also would only refund the portion that didn't work, so I'd refund 1/3 if only Halo 3 didn't work). What kind of definitive proof can I ask for?
--- End quote ---
Ask to send back, and make sure that the discs are the same and not switched.
TyrannicalFascist:
Forte and Arseen, thanks for the advice. Case 1 looks pretty clear cut, so I've opened a non-paying bidder case on the figures. On case 2 I'll see what the person does next (respond or just leave negative feedback). If they respond, I may then ask them to send it back. I don't have any pictures of the backside of the discs, just of the front and the booklets. Worst case, if he leaves negative feedback, I may contest it.
wiggy:
Ask #2 to send some pics. Sounds like BS knowing how honest a guy you are. A month is an silly amount of time to wait to make a complaint. I believe he only has 45 days to file a paypal claim, so try and drag it to that 46th day if you can.