Well i got fucked over he sold sculptors sooo pissed right now.
Still looking for sculptors cut any help appreciated.
Trevor has made things okay and has agreed that the next time he gets sculptors cut it will be mine.
Yeah I will keep your email. Also I initiated the refund for $96 so you should get that soon. I also saw your posting in the forum of cover project. I deserve every bit of hate on there. I'm trying to get an account so I can post there and explain things and say how sorry I am for dropping the ball because it seems like you weren't the only person that came from there.
If you would be so kind as to post a note from me there in that thread that would be awesome of you. If not then I understand and maybe i'll still be able to get an account and post myself, but I want to get the word out quickly. I am very protective of my reputation and this is already damaging and embarrassing for me so I just want people to know the whole story.
"I see that a few of you from this site ordered from me and have incomplete orders. I can't say sorry enough and I am so embarrassed it's not even funny. I attended the portland retro gaming expo (
http://www.retrogamingexpo.com/) as a vendor for the first time and I screwed up very badly. I have never been to a convention or trade show of any kind so I didn't know that so many people went to them and also I had no idea my specific booth would be so popular that I couldn't keep track of my inventory. I did try to turn off ordering in my store on thursday before the expo to stop this from happening, but i'm still new to my volusion software and apparently didn't do it right. So therefore I got a ton of orders from the exposure there and sold almost 1/3 to maybe 1/2 my store it seems at the expo itself without knowing I was apparently selling items already spoken and paid for. There was no internet access there so I was unable to login and see what orders came in and I was manning the booth by myself so it was hard enough to just deal with all the people. I have so many things I want to do differently next time it's not even funny.
I do admit full guilt for everything and as someone mentioned I agree I should track every movement of items and I try to do that on a daily basis. This is not normal for me to not be able to fill orders and I feel horrible about it. I will contact others that are affected and offer refunds,exchanges, and store credit. Everyone will receive $5 for the inconvenience of having to change their order if necessary and of course I will detail what is missing if anything and refund accordingly and quickly. I do hope to earn people's trust again because it's so easy to lose it in this business and I live to make my customers happy."
Thanks,
Trevor
Owner - Bald Guy Video Games at baldguyvideogames.com
