I never really had anything against GCW. I thought it was a bit messed up that they would be making money from others work. I also thought that it was a decent idea for those that don't have the means to print out the covers themselves or to get the needed supplies, especially UGC's since you can't just buy a few at a time. I even considered buying a couple of cases from them for a couple loose carts that I have. The only thing that really stopped me was the cost.
Anyway, after reading Wiggy's review, I was actually a bit disappointed in the quality. But I also figured that it was only a single case. It's still not to say that all of their covers are printed the same way. 1 negative review can be bad but at the same time it's really only 1 review among many others that I'm sure can be just as positive. While that review may sway the minds of many, truth be told, the minds that it would sway would be the ones who were already on the fence about buying said product anyway. It isn't enough to fully stop someone if they really wanted to buy the product.
Unfortunately though...after the reaction from the site/company owner, I in no way shape or form would want to do business with them. They acted very immaturely, childish, hypocritical and extremely unprofessional.
The only thing that they did to even seem professional is to offer a refund. And that's really all they had to do. Just a simple message apologizing for Wiggy's unhappiness and the refund offer. From a consumer's point of view, that's horrible customer service and from the few posts and blog their reputation has forever been tainted. Something that a business like theirs that target a specific audience which is already extremely small as it is.
